Frequently Asked Questions
Find Solutions to Your Most Common Concerns
Do you offer international shipping?
Our shipping services are currently limited to India.
What sizes are available?
In the size chart, you will find various sizes to choose from, such as M, L, XL, XXL, 3XL, 4XL, and 5XL. Moreover, customers can also personalize their sizes through the "customise" option.
I fit into one of the sizes from the size options available, can I customise the length of the product?
If you opt for the available sizes, we can modify the length as per your liking. Kindly reach out to us via email at info@devikachuriwal.in within 24 hours of placing your order if you have any such requests.
What payment methods do you accept?
Our accepted payment methods include debit cards, credit cards, UPI, Net banking and bank deposits.
What is the process for ordering customised products?
To order a customized product, simply select the customise option for each item. After confirming your order, our team will reach out to you for customization details. Please keep in mind that customization is limited to size and color only.
How long will it take to receive my order?
Given that all orders are made-to-order, the processing and shipping time for each order is 21-30 days. However, if you wish to receive your order sooner, feel free to contact us via WhatsApp at +91 9836690409 before making a purchase.
How much does shipping cost and how long does it take?
We provide complimentary shipping and you can expect your order to arrive within 21-30 days. If you would like an earlier delivery, please contact us via email or WhatsApp prior to making your purchase.
Can I track my order?
After your order is shipped, we will send you an email notification containing the tracking details.
How can we pay by Bank Deposit?
Following your order placement, you may make a bank transfer or cash deposit into our specified bank account listed on the order confirmation page. Please provide a screenshot of the transaction. Once the funds have been successfully processed, your order will be confirmed.
Is there a possibility to request alterations for the delivered outfit??
For orders under the "customise" option, we are here to help with fittings. Just get in touch with us and ship the item to our registered address. Remember, fittings can be done within 15 days of delivery only.
What is your return/exchange policy?
Please refer to our refund/return policy for detailed information.
Can I cancel or modify my order after its been placed?
Once your order is placed, you have a 24-hour window to cancel or modify it by reaching out to us at info@devikachuriwal.in. Please note that after this time period, cancellation is not available. If you need to make changes to your order, the current order will be cancelled and you will be required to place a new order with the necessary modifications.
How do I care for my garments?
Within the section containing the product description, you will find the necessary information regarding care and storage.
Do you offer gift wrapping?
Sadly, we're not able to provide gift wrapping services. Nevertheless, we do give you the option to include a personalized written message with your order. Please reach out to us via email or WhatsApp for any specific requests.
How can I contact customer service?
If you have any questions or concerns, feel free to reach out to us directly at info@devikachuriwal.in. Our representative will be happy to assist you.